Warranty & Returns

We want every customer to order the correct transmission part with confidence. Because transmission components are technical products, fitment confirmation and installation condition are important parts of the warranty and return process.

Warranty coverage

Warranty terms may vary by product type and condition. Product pages may include specific warranty notes, such as quality guarantees for remanufactured units. Warranty generally applies to product defects under normal, proper installation and use.

Before requesting a return

Confirm the product has not been installed, modified, damaged, or contaminated unless you are reporting a functional issue after installation.
Prepare your order number, photos of the product, and photos of the original part or installation issue.
For fitment concerns, share your VIN, OEM part number, and transmission code so we can review the case.

Professional installation matters

Valve bodies, TCU/TCM modules, DSG mechatronic units, CVT parts, and complete transmissions should be installed by qualified technicians. Some parts may require adaptation, coding, fluid service, or diagnostic procedures after installation.

How to start a return or warranty request

Contact us with your order number and details of the issue. We will review the information and guide you through the next step.